LM
Lerato M
1 reviews | Active since Dec 2020
23 Dec 2020, 16:16
Credit card
i'm really not happy with the Nedbank group. I've been trying to call their offices from the 5th of November to the 11th November 2020 to close my credit card as it is fully paid it keep on incurring bank charges so i decided to close it but no one is helping me. The branch send me to call center and call center send me back to the branch. im practically not getting joy and what irritates me even worse is the charges i'm expected to pay.
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Replies (1)LM
Lerato M's updateReviewer Update
23 Dec 2020, 16:35I also have a personal loan with Nedbank and still no joy on that as well. I was retrenched last year December 2019 and my Nedbank loan insurance had to kick and pay my premiums and recently started deducting from my account and have quiried the deductions and it doesn't correspond with the conditions for personal loan provided to be upon application of the loan.
on the conditions of Retrenchment Benefit it states
Nedbank insurance will pay the monthly installments under the credit agreement for a maximum of 12 month or until the -
(a) loan expires(or is repaid); or
(b) insured life reaches the age of 65 or;
(c) insured life dies; or
(d) insured life returns to fulltime employment; or
(e) 12 monthly installments is paid.
i tried calling insurance and they sent me back to collections and collection also sends me back to insurance. one of the consultans told me to make an arrangement which makes me puzzled as i am still unemployed.
i'm unable to get help in this regard.
regards,
on the conditions of Retrenchment Benefit it states
Nedbank insurance will pay the monthly installments under the credit agreement for a maximum of 12 month or until the -
(a) loan expires(or is repaid); or
(b) insured life reaches the age of 65 or;
(c) insured life dies; or
(d) insured life returns to fulltime employment; or
(e) 12 monthly installments is paid.
i tried calling insurance and they sent me back to collections and collection also sends me back to insurance. one of the consultans told me to make an arrangement which makes me puzzled as i am still unemployed.
i'm unable to get help in this regard.
regards,
LM
Lerato M's update23 Dec 2020, 16:35
Reviewer Update
I also have a personal loan with Nedbank and still no joy on that as well. I was retrenched last year December 2019 and my Nedbank loan insurance had to kick and pay my premiums and recently started deducting from my account and have quiried the deductions and it doesn't correspond with the conditions for personal loan provided to be upon application of the loan.
on the conditions of Retrenchment Benefit it states
Nedbank insurance will pay the monthly installments under the credit agreement for a maximum of 12 month or until the -
(a) loan expires(or is repaid); or
(b) insured life reaches the age of 65 or;
(c) insured life dies; or
(d) insured life returns to fulltime employment; or
(e) 12 monthly installments is paid.
i tried calling insurance and they sent me back to collections and collection also sends me back to insurance. one of the consultans told me to make an arrangement which makes me puzzled as i am still unemployed.
i'm unable to get help in this regard.
regards,
on the conditions of Retrenchment Benefit it states
Nedbank insurance will pay the monthly installments under the credit agreement for a maximum of 12 month or until the -
(a) loan expires(or is repaid); or
(b) insured life reaches the age of 65 or;
(c) insured life dies; or
(d) insured life returns to fulltime employment; or
(e) 12 monthly installments is paid.
i tried calling insurance and they sent me back to collections and collection also sends me back to insurance. one of the consultans told me to make an arrangement which makes me puzzled as i am still unemployed.
i'm unable to get help in this regard.
regards,