Credit card application process of Nedbank is pathetic

I am deeply disappointed at the process it takes to apply for a credit card . I have never experienced this before. My credit card was approved , i signed the pre agreement and sent it back immediately. I eventually phoned again to your call center for feedback and 2 of your consultants said they would call me back but has not done so. When i called the one consultant put me through to distribution department where i was told there is a hold on my card and are unable to deliver it to me without Nedbank authorization. I then called back and explained to the consultant what i have been told and she said she would look into it and call me back. Still nothing. The reason someone applies for credit card is because they need to purchase something. But at this rate it will not be in time for what i originally needed to purchase. I opened a cheque account as well and up till now still no feedback on my card. i wanted to close my Capitec account and start banking with Nedbank but this whole process has left me very disappointed