1 reviews | Active since Mar 2014
Credit Card Application - NO RESPONSE AFTER 3 WEEKS
I app**** online for a credit card on 07/08. Submitted documents to the email provided stating the reference number. Received an SMS about Balance Protection Plan and a welcome email for monthly eStatement. I was never contacted to say my card was approved. I phoned card division on the 28th after visiting a branch and spoke to Sharin M, I sent her the documents again and she confirmed receipt. I have emailed her 3 times since then requesting feedback with no response. I emailed Client Feedback and was told I would receive a response within 24 hours - 24 hours has passed and still no response.
It has now been 3 weeks since I app****, why have an option to apply online if it doesn't work? It would've been less work and time consuming to just visit my branch and apply there!
I'm posting this to HelloPeter as this seems to be the quickest way to get Nedbank to respond!
Dear Brooklyne
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Brooklyne
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team