CREDIT CARD APPLICATION - FI***

I app**** for a new credit card with Nedbank at the beginning of November 2015. I received a message within days to say my application was approved and that I must e-mail the outstanding documents. A copy of my ID and payslips was e-mailed to [Email Removed] on the 5 November 2015. In addition I did receive a read receipt for this e-mail at 9:13 on the 5 November 2015. I e-mailed Nedbank to confirm if they still require any addition information, but received no feedback. I followed up about two weeks later just to get told that they still need to complete the verification process. A few days later a received a message to say my application was declined. I phoned to find out why and was told they couldn't get hold of me and that they would dispute it. I received a message a few days later to say my application was again declined. I decide to leave it at that, but I received a telephone call from Nedbank on the 10 December 2015 to say my application was successful and that I would receive a message shortly and once I receive the message I can collect my card two days later from the Newton Park branch. Again NO feedback from Nedbank.