Credit card application

<p>I have been banking with Nedbank for over 5 years and I was called for a credit card application.</p> <p>I expected the call the 29/30 May from the agent Thando Masa that confirmed everything and told me I will get my credit card and explained my minimum payment. All i need to do is send my id copy which I then did.</p> <p> </p> <p>Whats appauling and embarrising is that I then send an email enquiring where the card is as my phone was lost , I was told that the application was declined and i asked the consultant how and what do I know what to believe with the information i am being given????</p> <p> </p> <p>I sent and gave my details to a representative of my bank and this could have been ***** against me.</p> <p> </p> <p>I am so changing banks this is disapointing and a disgrace in service.</p> <p> </p> <p> </p>