1 reviews | Active since Aug 2016

19 Jan 2017, 22:34

Credit card application

<p>I app**** for a credit card at nedbank yesterday and i got feedback today from the bank and told me that it was decline.</p> <p>I ask the lady from the branch that helped me why and have been told all my stuff is correct but i skipped payments on my accounts.</p> <p>I was so shocked and ask how can that be... all my accounts is up to date and some accounts is paid up front and most accounts is debt orders on my nedbank account.</p> <p> I understand is not the employees at the branch that decide for the credit. After i spoke to the lady at the branch i phoned Transunion because i know they use Transunion.</p> <p>Ask Transunion what is wrong with my credit score and have been told nothing ,everything is up to date and im a low risk and they send me my credit report and everything is up to date no payments are missed or in arrears.</p> <p>So i ask the head office of nedbank what is going on in that offices???</p>

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Replies (3)
Nedbank
Nedbank's reply20 Jan 2017, 08:28
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

's update20 Jan 2017, 14:01
Reviewer Update

And a norther disappointment at NEDBANK once again!!!

So my card got declined once again!!!!

New reason my salary is not enough. First i was told i dont pay my accounts that was so untrue!!!! The bank and me got my credit record from the transunion and it shows clear no payments skip or over due also proof of my accounts history .

So head office told me i must pay over 100k .... What are you kidding me but you can get a credit card if you pay more then 3000???? Mine is also 3 times more????

And everytime they ask are you getting more than 36000 a year!!! Can head office see my bank statements!!! My payslips !!!! My accounts!!!!

Im so fed up now im a PLATINUM USER!!!

I think im gonna make "things HAPPEN" ... move to a other bank. KNOW Absa will help me better.

So i waited in line for my platinum cards not the credit cards after 40 min my new cards is not working at all LOL. So the nice lady at the counter phone head office and been told they dont know whats wrong. Head office time to wake up!

Im a HR and helping a other company... told all the employees 30 + to move to nedbank think i made the wrong choice

Head office im not even gonna mention the other bad stuff i will feel guilty for your part.

Nedbank
Nedbank's reply20 Jan 2017, 14:52
Official

Your concerns have been noted and a resolution manager will contact you to discuss the way forward.

Kind regards

Client Experience Team