Credit Card Application

Joined the Bank recently using the on-line option - was a nightmare getting my cards issued, I also app**** for a credit card, which I was told , I did not apply for and had to do a separate application on-line.. I get these SMS (3rd one already to supply supporting docs - which I did from the on set which leads me to the following conclusion ... Your on-line applications department is not aligned with your business process or just useless.. Please fix the issue with **********