Credit card application

I have made a credit card application online on 27 September and I was advised the same day to send the required documents in which I did .I was advised that my application went for verification in which the process took more than 7 working days.I received a call on the 5 from a person to verify i'm indeed the applicant and he advised me that i will received an sms before the end of business confirming if my credit card application has been approved, I'm not happy with the service I have been getting from nedbank i have been phoning making follow ups, nothing is being done i haven't received the card and I was advised the whole process will take 5 to 10 working days but its taking forever. I also recieved an sms that someone will phone me within to arrange delivery within 48 hours but still no one has, I'm very dissapointed with nedbank service