Credit card application

<p>Got cold called two weeks ago by Nedbank offering me a credit card. I decided to take up the offer and went through the process. was told ill receive a mail with the outcome. Sent through documents they requested. No mail received. Followed up and was asked to send through documents again. So i did. No feedback 2 or 3 days. Then received a mail, requesting the same documents!! So once again, i sent it. 1 day later i received a SMS asking AGAIN for the documents??!! By now i already regretted the decision to take up their offer. Called their call centre, asked what the heck is going on. No idea, they can see its been approved someone will phone me back with a welcome call and where to fetch my card, so i must please ignore the SMS message requesting documents. Its been 2 weeks now, ive sent numerous emails, and im being ignored and i have no idea whats going on. Apart from an agent called Alridge who really tried to help, im still nowhere and absolutely apalled at the service this bank is providing. A process that takes another bank 3 or 4 days....takes them forever, and judging by all the complaints of a similar nature on here, i clearly made a mistake by taking up the offer.</p> <p> </p> <p>This is my reference number :FI ********** . Please advise wshat is going on?</p>