Credit Card Application

On the 19 Feb 2016 i app**** for a Credit card online (Application reference FI***) i recieved an sms that they Will call me shortly of which they did on the 25 Feb telling application was fine I must send docs to email address *** of which I did. Later that dat day recieved sms Congrats application approved pending verification send docs. On the 4 March i then received a call my application was incomplete May confirm Gross and Net of which I did. Then on the 07 March I received the first sms that I received that's when I decided to call the call centre i spoke to a lady she said application was approved for an amount of 40000 I must just wait for a call. The following day received an sms that application was declined i decided to call I spoke to a guy named Nathi he confirmed that he can see there are two applications done under my name one approved and other declined he will escalate matter with the one that was approved. So today I decided to call for them to check only to find out the case was closed.