Credit card application

I app**** for a credit card online on 23 November 2015 and submitted the supporting documents via email. After not getting feedbeck a week later i called the call centre to follow up and was told that my application is being processed and I will get feedback within a day. A week later I called again and was told to submit my payslips, although i had already submitted them. I then re-submitted the payslips and later on the same day I received an sms saying that my application was conditionally approved. They then called my cellphone one afternoon, which I couldn't pick up as I was driving home from work. When I called again a week later to follow up I was told my application had been declined as I didn't pick up the phone.<br> <br> I then asked to appeal the decision as I didn't understand how my application could be declined simply because I couldn't answer ONE phone call. A few hours later I got an sms notifying me that my application has been declined due to incorrect details provided. I am extremely frustrated and disappointed as i have just moved all my banking to this bank.