Credit Card Account on hold

On Monday 18th of May I went in to the Avenues, Springs Branch, to withdraw money from my Credit Card and was told that the card nr does not exist.<br> The service from the teller was very poor, she referred me tot he Financial consultant, who tried to assist but was sent from pillar to post via telephone, the card division told him to contact IT, nobody can tell me what happened, only that they think it could be a glitch in the system!<br> I urgently need to be able to EFT money from my Credit card inside the bank to a beneficiary or else I will loose the deal with this person whom I'm trying to purchase this product from!!<br> It is unbelievable how unhelpful the staff at this particular branch was.<br> I've got my account for quite some time with Nedbank now and is a loyal customer, who feels I deserve a much better service.<br> I hope someone can sort this issue out for me as a matter of urgency!<br> Looking forward to hearing from you soon.<br> <br> Thanking you in anticipation.<br> Jakobus Jonker (JJ)