Credit card

I am contacting you in regards to my Nedbank Credit card that I closed about a year ago.

I went into the bank last year to close all my accounts. After that I kept receiving sms's about my Greenbacks. I ignored them until I received sms's that I owe Nedbank money. I went in to Mafikeng Nedbank branch and saw Mantuka my personal banker.

She told me I didn't close my Nedbank credit card. After a huge argument with my personal banker we settled that I would only pay the R200 that was debited from the account. It was facebook ads that debited.

I then after contacted My personal banker to request how to pay the account as I only have the account and no cards to pay the account. Because I cut them up, because the account should of been closed. She advised me to pay from either my Absa banking app or a ATM. I couldn't do either because the app and the ATM doesn't allow me to.

I then phoned her a few to times to come in to the bank to pay the amount but she wasn't in office. I didn't want to pay at the teller, because I was scared the amount would not be credited correctly and I will still experienced problems.

I sent her a Whatsapp last week to sort it out after I received sms's that I should pay the amount or I will be handed over to collector's, she advised me to pay at a teller. I went in to the bank the 6th of July, and paid the R200 that I owed. I paid that amount.

Now after paying that amount I phoned just to hear if my account is settled they told me that I still owe the bank almost R700.

After this they referred me to the complaints department where I spoke to them. And they advised me that I should pay R1157 to settle my account. This amount is only payble till the 24th of July. I only get pay the 26th of July.

I find this unacceptable, because if the account was closed when I requested, I would not owe you any money.

Please can you help me.