TB
Theo B

1 reviews | Active since May 2014

24 Oct 2016, 12:23

Credit card

<p>Nedbank put my credit card on bad hold because of FICA resons and other reasons they can't explain to me or understand themselfs. It's been three weeks now and no one is able to help me. I have submitted my documents for FICA but still my card is on bad hold. I am unable to do anything with my card. Right now I want to make payments to it but I can't do that. No one is even trying to help me at their call centre instead they come up with what they think could be the problem with my account.</p>

0
Replies (3)
Nedbank
Nedbank's reply24 Oct 2016, 12:35
Official

Dear Theo,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

TB
Theo B's update26 Oct 2016, 09:28
Reviewer Update

No one has contacted me yet. Can someone please call me. I am receiving emails, calls and sms's to pay my credit card but how can I if my card is not working. I am really not happy with nedbank.

TB
Theo B's update26 Oct 2016, 09:33
Reviewer Update

I am actually fed up.