credit card

hello Peter, last year I received an email from one of nedbank's consultants offering me a credit card, I agreed as I did not have one, a week later I think it was the 10th of December I received an sms to collect the card from the branch, I could not go immediately as I work far from my place of residence and when I get home the banks are closed, well on the 16th while I was sitting at home I received sms's that the account is being used without me collecting the card, I called them and they told me they will block the card, reverse the funds and re order a new one for me to collect, a week later I called them to check the status of my query the lady I was talking to told me the card has been re ordered and delivered to the branch and I must go collect however when I got there the tellers new now nothing about the re ordered card and they let me speak to another consultant who started the process afresh and told me in 3 days the card will be there which 10 days later no card is at my disposal and yesterday they sent me a statement that I'm overdue on my credit card payment, so I need to know was I being ****med by nedbank employees or what is really happening here coz I'm lost now.