Credi card aplication

I app**** for a credit card online on 01/04/2015 after almost two weeks I received a SMS stating to update my FICA at the bank. I went into the bank on 10/04/2015 to update my address, I was told by the person who helped me that I must rather do an application in the branch as it is much quicker and I had all the right documentation with me. I filled in all the forms and gave all the documentation to the consultant. I was told I that the consultant would give me a call on Monday 13/04/2015 which never happened, I then call the consultant at around mid-day and I was told she would call me back which also never happened I then gave her a call at 15h00 that same day only to be told that she didn't send the correct documentation through the first time, she sent it through and said I would have an answer yesterday, no call, email or SMS was received yesterday. I called again this morning only to be told that they haven't made a decision yet. So my question is, how long does it take to approve or decline the application of a credit card from Nedbank. All I want is a yes or a no answer.