SMM
Siphiwe, Mbasa Majikela
1 reviews | Active since Dec 2015
06 Jan 2019, 13:17
!! ****PIEST SERVICE FROM NEDBANK AGENTS !!!
<p>Received the ****piest Service from the Nedbank Money App Contact Centre (Chat Agents). Both agents were useless and could not give me straight answers to my query!! kept on leaving the chat and deleted my chat history!!! And I was told that the supervisor in question could not assist with anything! and after the chat, I received a call from a Durban number (nedbank) identified by true-caller app. And there was a person breathing on the phone and not speaking to me!! and there was giggling at the background of this phone call which made me feel very disrespected by Nedbank agents. And I will not put up with such behavior, NOT FROM THE INSTITUTION I AM TRUSTING WITH MY MONEY !!!! !!! IF YOU MAY, PLEASE ALSO LOOK AT THE CHAT HISTORY !!!! IF IT HAS NOT BEEN DELETED !!!!</p>
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Replies (4)SMM
Siphiwe, Mbasa Majikela's updateReviewer Update
06 Jan 2019, 13:30AND I WANT ALSO TO FIND OUT ABOUT THESE ******* CHARGES ON MY ACCOUNT IN QUESTION.... ACCORDING TO YOUR AGENTS!!! THE SYSTEM CHARGED ME "INSUFFICIENT FUNDS PENALTY FEE" IN ERROR !!! BECAUSE I HAD FUNDS IN MY ACCOUNT .... !!!
ON THESE DATES:
( I WANT TO DISPUTE THESE CHARGES) !!!! I BELIEVE THAT I WAS CHARGED IN ERROR!!
- 14/12/2018 BDS STANDA 1 ********** INS FUNDS -8.57
- 19/12/2018 BDS ABSA 1 ********** INS FUNDS -8.57
- 19/12/2018 BDS ABSA 1 ********** INS FUNDS -8.57
- 19/12/2018 BDS ABSA 1 ********** INS FUNDS -8.57
- 19/12/2018 BDS ABSA 1 ********** INS FUNDS -8.57
- 27/12/2018 BDS ABSA 1 ********** INS FUNDS -8.57
- 27/12/2018 BDS ABSA 1 ********** INS FUNDS -8.57
- 05/01/2019 BDS ABSA 0 ********** INS FUNDS -8.57
- 05/01/2019 BDS ABSA 0 ********** INS FUNDS -8.57
SMM
Siphiwe, Mbasa Majikela's update06 Jan 2019, 13:30
Reviewer Update
AND I WANT ALSO TO FIND OUT ABOUT THESE ******* CHARGES ON MY ACCOUNT IN QUESTION.... ACCORDING TO YOUR AGENTS!!! THE SYSTEM CHARGED ME "INSUFFICIENT FUNDS PENALTY FEE" IN ERROR !!! BECAUSE I HAD FUNDS IN MY ACCOUNT .... !!!
ON THESE DATES:
( I WANT TO DISPUTE THESE CHARGES) !!!! I BELIEVE THAT I WAS CHARGED IN ERROR!!
- 14/12/2018 BDS STANDA 1 ********** INS FUNDS -8.57
- 19/12/2018 BDS ABSA 1 ********** INS FUNDS -8.57
- 19/12/2018 BDS ABSA 1 ********** INS FUNDS -8.57
- 19/12/2018 BDS ABSA 1 ********** INS FUNDS -8.57
- 19/12/2018 BDS ABSA 1 ********** INS FUNDS -8.57
- 27/12/2018 BDS ABSA 1 ********** INS FUNDS -8.57
- 27/12/2018 BDS ABSA 1 ********** INS FUNDS -8.57
- 05/01/2019 BDS ABSA 0 ********** INS FUNDS -8.57
- 05/01/2019 BDS ABSA 0 ********** INS FUNDS -8.57
Nedbank's replyOfficial
06 Jan 2019, 19:24Dear Siphiwe
Your concerns have been noted. A resolution manager will contact you during business hours to discuss the matter.
Regards
Client Service Support
Your concerns have been noted. A resolution manager will contact you during business hours to discuss the matter.
Regards
Client Service Support
Nedbank's reply06 Jan 2019, 19:24
Official
Dear Siphiwe
Your concerns have been noted. A resolution manager will contact you during business hours to discuss the matter.
Regards
Client Service Support
Your concerns have been noted. A resolution manager will contact you during business hours to discuss the matter.
Regards
Client Service Support
SMM
Siphiwe, Mbasa Majikela's updateReviewer Update
10 Jan 2019, 16:40Good Day.
I received an sms notification today that the FUNDS have been reversed to my account.
This Matter can now be closed.
Thank You for your assistance in this regard.
I just hope that a disciplinary action can be taken against the two chat agents (Makwande Mabaso & Lungani Ndlovu) who handled my query very negligently.
That is not the kind of behaviour one would expect from a financial institution.
SMM
Siphiwe, Mbasa Majikela's update10 Jan 2019, 16:40
Reviewer Update
Good Day.
I received an sms notification today that the FUNDS have been reversed to my account.
This Matter can now be closed.
Thank You for your assistance in this regard.
I just hope that a disciplinary action can be taken against the two chat agents (Makwande Mabaso & Lungani Ndlovu) who handled my query very negligently.
That is not the kind of behaviour one would expect from a financial institution.
Nedbank's replyOfficial
11 Jan 2019, 07:32Thank you for the feedback.
Regards
Client Service Support
Regards
Client Service Support
Nedbank's reply11 Jan 2019, 07:32
Official
Thank you for the feedback.
Regards
Client Service Support
Regards
Client Service Support