Covid-19: Nedbank no regard for human life

I have never seen such insensitivity from a bank. I have for months had issues with my sms authorization service. I am currently in New Zealand but made sure to set up a power of authority so my mom can handle my banking affairs. I sent her to the branch on two occasions to enquire about why my sms authorization was not working. They said there is no problem. Now I cannot add any new beneficiaries which means I cannot meet my financial obligations. My mom has recently been diagnosed with breast cancer and is having her operation today. Nedbank tygervalley and Cape gate has insisted she come in to the branch to sort this out. Now we dealing with a pandemic which puts older people at risk plus she has an underlying condition but nedbank refuses to use initiative to help us out. My mom must rather risk her life so they can sort out an issue which they long ignored or were to *********** to resolve. I am fedup and beside myself with disgust in how a bank has no regard for human life!!!