Covid-19 Loyal customer

Dear Nedbank Thank you for assisting me to set up my credit card account in 2016 With you with no fuss and adding insurance to the account should something happen and i am unable to pay my installments.

Due to covid-19 I have been Technically retrenched and placed on commission only, this means that i no longer have a salary income at the end of the month. I have taken the liberty to phone customer care to assist with the claim and they said i do not qualify for claiming as i am not really retrenched.

I have never missed a payment or a debit oder as a loyal client of Nedbank I expected more!

They consistently want to increase my credit but they will not help when its time to claim as it is part of my payment(insurance) back to Nedbank.

Please assist Urgently!!!