Countless approaches yet unresolved

<p>Nedbank Merchant Services</p> <p> </p> <p>NPO Name: Voice in the City Ministries</p> <p>Reference Number: ********** </p> <p> </p> <p>On the 7th of Feb 2017 I bought a Nedbank Pocket POS for R 1199.99.</p> <p>Awaited the device but did not received it. After 2 months I went to the bank to get the device on a lease option.</p> <p> </p> <p>Phoned Nedbank to refund the R 1199.99 for me but after countless attempts they apparently cannot trace the payment.</p> <p>They instructed me to phone Nedbank call centre to send me a proof of payment but becasue I paid it online I cannot retrieve a payment proof. It was not done on Internat banking where it would have been possible...</p> <p> </p> <p>The lady insisted that I must get a proof. How on earth can the bank expect this from me if there is no way to get a proof... And also how can Nedbank not trace a payment... Its a bank.. Hallo!!!!!</p> <p> </p> <p>I;m very frustrated at this moment to get the problem solved</p> <p> </p> <p>Please help</p>