Could not be bothered to respond!

<p>I am still waiting for a response sent to the Nedbank contact centre on the 29/10/2016 @ 16h48 regarding home loan account number ********** 117901. This account was settled on the 24/10/2016 and I could not cancel or close it due to a HOC which needed to be cancelled or kept. I am still waiting for a call from one of the HOC advisors as per call confirmation on the 25/10/2016.</p> <p> </p> <p>I am sick from calling the homeloan contact centre and refuse to contact the HOC department again - I had been kept waiting for a magical call to this day.</p> <p> </p> <p>I want them to respond to the following :</p> <p>1. I want to cancel the HOC. No point in keeping it and having to deal with such appaling service.</p> <p>2. Close the homeloan account. I want confirmation in writing that it is done.</p> <p>3. How do I obtain my title-deed ?</p> <p> </p> <p>Reply to the above in WRITING - if they will respond at all.</p> <p> </p> <p>I have never had such horrible service from Nedbank contact centres until I was closing this homeloan account. The experience was a nightmare. They can refer to the complaints I logged on their site and calls that I had made to them from early October. </p>