1 reviews | Active since Jun 2013
Conversion of account
<p>I went to visit the Clearwater branch for account conversion on the 6th January 2017 and was assisted by Thembi. I submitted all the requested information to move from my cheque account to the Savvy account. It was explained that it takes a month for a conversion and I understood that. I had to follow up as there was no communication from the Consultant on how far the process is. To date I have not received a phone call or my cards.</p>
Dear Nomvelo
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Nomvelo
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Spoke to both the Client Service Resolution Manager- Merilyn and Branch Manager Vuyiswa. Thank you for your timeously response and the matter being resolved. My relationship with the bank will continue and the Consultant is not in my opinion a reflection of the previous long service I have had with the bank which has been excellent.
Spoke to both the Client Service Resolution Manager- Merilyn and Branch Manager Vuyiswa. Thank you for your timeously response and the matter being resolved. My relationship with the bank will continue and the Consultant is not in my opinion a reflection of the previous long service I have had with the bank which has been excellent.
This is really outstanding feedback. We are happy to hear that Merilyn was able to make great banking happen for you. We look forward to creating many more magical moments with you. We appreciate the feedback and will definitely share it with the team.
Kind regards
Client Experience Team.
This is really outstanding feedback. We are happy to hear that Merilyn was able to make great banking happen for you. We look forward to creating many more magical moments with you. We appreciate the feedback and will definitely share it with the team.
Kind regards
Client Experience Team.