Contact centre will make you speak to 20 people

Nedbank contact centre is actually hopeless. Call to enquire about an account that is showing in arrears on my credit report and literally spoke to 8 people and noone is able to tell me why. When you call Lifestyle banking they send you to customer care. At customer care they send you to payments. Then you get told since you have Lifestyle banking you must speak to a banking. Seriously guys?