Contact Centre Illusions

Never thought I would reach the point of closing my accounts with Nedbank, but I am at that point. I was a staff member for 25 years and now I have to endure this shocking service. Ten days ago I inadvertently paid money into a closed Capitec account. I assumed it would bounce back into my current account after a few days. This did not happen so I called the Contact Centre. They said I need to complete a recall form. This was emailed to me. I was not able to open the attachment. Was informed to call at a Branch and get them to download the form. I made an appointment on the Nedbank app to go to their Durban North Branch. Appointment was confirmed, however on arriving there I was told by security the Branch was offline and could not enter. So I could not inform the Banker that I was outside. So today I made another online appointment, which was confirmed, at La Lucia Branch. This was confirmed and when I was on my way, I even received a reminder SMS. On arriving there, the security outside the Branch informed me the Branch was closed for renovations and staff were training. So how can appointment be confirmed and nothing happens? I have wasted petrol and time. I am still nowhere near resolving my problem. The contact centre is merely a security setup to protect staff from client interaction, hoping that the query or client will go away. What a pathetic Bank.