Contact Centre and Branch of no Help

I called Nedbank contact centre last week to close my bank account as I was not happy with their service and rates. The first lady said that I can close the account via the contact centre as I had a minus balance and first had to pay that before I can close the bank account. The following day, I called the contact centre to close the bank account and then another consultant told me that they cannot close the account telephonically and would have to go into the branch to close the account. I went to the Cavendish branch and sat with a consultant whom assisted in closing my bank account. This morning I received an sms that someone has deposited monies into that bank account, which was by mistake. Only to find out after calling the contact centre that the bank account still has not been closed. They were unable to assist me with either transferring the amount onto my nedbank credit card or paying it back to the person whom deposited the money. I was then told to go to the branch. Instead I called them and asked to assist, even they were unable to assist me. Nedbank really is pathetic in their service and so happy that I no longer bank with them.