Contact Center staff need training!

Constant center staff cannot think and are rude.

I had asked for a simple 3 month statement and received a 2 month statement from 27 January to 27 March, which only spans 2 months! I requested the statement twice! Taking 10 minutes per call with a rude and abrupt staff member who repeatedly asked me what specific statement I required the 1st call and then waiting 5 minutes for my statement to be emailed to me each time. Such a simple thing to be able to count to 3! 3 months does not mean the amount of months like Jan , Feb, March, it means the span and count of actual days. I should rather just have stuck to requesting a 90 days bank statement since the rude contact centre staff have not been trained to do the right thing!

Very disappointed after banking with Nedbank for 10 years!