Consumers pay for Nedbanks errors

On 21/03/2019 I used the Nedbank ATM at Jaffers Motors in Grassy Park. The ATM did not allow my card to come out of the machine, it tried coming out thrice but it kept going back in. I peeped to the slot and saw that it was skew. The machine then swallowed my card. I called the call centre who blocked my card and advised me to go to a branch to order a new card I went to Nedbank St georges mall cape town on 22/03/2019 and my card was ordered, i was given a temporary card as well. Upon checking my bank statement i see that i have been charged for the temporary card and the replacement card, I am not happy being charged for these cards as it was no fault of mine for the card being swallowed by the machine, the Nedbank ATM machine was faulty. I have emailed nedbank complaints email on 25/03/19 but have still not recieved a response or an acknowlegdement of the email