1 reviews | Active since Jun 2013
Consultants on the "live chat" that lie!
I reversed a debit order on the App on Friday. Today is Sunday and I am still waiting for the funds. I know about the "24 to 48 hour" policy and I am happy with this. The problem that I have is that a consultant told me that I can contact them and reverse it on a Saturday or Sunday from 06h00 to 13h00. When I called in this morning I was told that they are not allowed to reverse any debit orders on a Saturday or a Sunday. Why lie to me on the "live chat" in the App then. I actually changed banks in February thinking that Nedbank was better than FNB but I was actually bluffing myself.
We have noted your concerns and will make contactwith you during business hours.
Regards
Client Service Support
We have noted your concerns and will make contactwith you during business hours.
Regards
Client Service Support
Dear Nedbank Guess what, my query has still not been resolved. *** emailed me yesterday and I rep**** to **** email and did not receive a response back from him. After calling in yesterday afternoon **** promised to have it sorted out by this morning. I received an sms for the reversal but guess what, the funds are not reflecting in my account. So, wasted another 15 minutes on the phone this afternoon only to be told that they cannot help me and I need to call back tomorrow! Please be assured that I am closing my account tomorrow and I am reporting Nedbank to the Ombudsman.
Dear Nedbank Guess what, my query has still not been resolved. *** emailed me yesterday and I rep**** to **** email and did not receive a response back from him. After calling in yesterday afternoon **** promised to have it sorted out by this morning. I received an sms for the reversal but guess what, the funds are not reflecting in my account. So, wasted another 15 minutes on the phone this afternoon only to be told that they cannot help me and I need to call back tomorrow! Please be assured that I am closing my account tomorrow and I am reporting Nedbank to the Ombudsman.
Kindly note that the Resolution manager is still busy with the investigation.
Regards
Client Service Support
Kindly note that the Resolution manager is still busy with the investigation.
Regards
Client Service Support