Consultants not willing to help

I went to open a business account on the 15th of July and was adviser we will get an SMS to come and collect the cards but none of that happened when we visited the hartswater branch we were taken from pillar to post and were advised that the cards are not ordered and no one helped us they made us settle for a normal card and we are not getting notifications and no one even showed us how to do cellphone banking as we are partners and we wanted two cards but ended up with one normal card the service received was not acceptable and no one wanted to help