1 reviews | Active since May 2017

10 Feb 2018, 08:38

Consultants ignoring me

i have a Nedbank savings and cheque account ive been trying for months to switch my debit orders from savings account to my Cheque account with no luck instead ive been sent from department to department. The department that tried to help me was the switching department which sent me some forms to fill out which i did but with no response, the consultant that was busy with my application was Malunga, T. (Thato). ive been a Nedbank loyal client for more than 7 yrs and i am really not happy with this nonsense.

0
Replies (2)
Nedbank
Nedbank's reply10 Feb 2018, 10:43
Official

Dear Deejay Kzo

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

's update11 Mar 2018, 20:03
Reviewer Update
Thank you very much to Francis, C. (Cody) at Nedbank for helping with my issues, she has managed to get all my queries sorted out. good communication s****s and followed up everyday to make sure all my needs were met on time. Thank you Nedbank.