Consultants have no knowledge

To whom it may concern.

I phoned the homeloans department on Friday the 22 of July 2022. I wanted to fix the rate of my homeloan, I was helped and me and the the consoltant had a discussion, I was advised that my homeloan rate would be fixed at 8.95%. He would just get someone to phone me back to finalize things. He asked me for a good time for the other consultant to phone me and we agreed upon 13.00 hours.

Well that time came and gone, I had other arrangements later so I phoned back. I was then told by another consultant that the previous Imformation given to me was Incorrect and it would take 48 hours for someone to contact me but the rate would not be 8.95%.

Well this is so not acceptable to me. I was given advice which is on recording and I expect that what I was told to be honored. Not every time I phone get a different story.

If your people don't know what they are talking about and give out wrong information that is your problem not mine. They should then not answer phones and give information that is incorrect.

I want this issue resolved as soon as possible, this is not a good start to my relationship with Nedbank.

Wynand Van zyl ID: *** Cel: ***