Consultants give clients wrong information

<p>I have app**** for an additional loan on the 27/03/2017, i submitted all docunents around 08:00am in the moring, at 12:00 your consultant: Moodley, A. (Aneshri) phoned me and told me my requst for a loan of R76000, is declined but they can assist me to consolidate my standard bank account, which is R61570, and pay the remainder into my account, i was in acceptance with that, 20 minutes later she calls me again saying that there was an error on her system and i must consolidate my nedbank loan and the remainder will be transfered, this will give me an installment of R3370, i dont understand just how ******* nedbank behaved. becasue if this is the case the system or the person makes a mistake, and let it slide it is us the customer that is heavilly effeced.</p> <p> </p> <p>Please can this request be proffessionally</p> <p>sorted</p> <p>Mr Kisten</p> <p> ********** 812</p>