TM
Thabiso M

1 reviews | Active since Aug 2015

14 Jan 2016, 13:23

consultants ae ***********

I went to nedbank wonderpark this morning to open an investment for my son.the investment I was looking for is or was called dream maker which I opened for my daughter 3 years ago. The lady at the door gave me a ticket to a consultant, who told me she doesnt handle dream maker and she will refer me to someone.i waited for the guy handling what I was looking for.the guy never arrived then I left, after 2 hours nedbank call and I was informedthe guy is in.when I got to him he said dream maker is a bank product and he is not working for nedbank but for old mutual. <br> He made a call to one consiltant who told him, he doesn't have dream maker. Nedbank consultant dont know their products, if it changed a name they should know and they should be able to explain to us client.<br> I drove two trips to nedbank wonder park mall only to be disappointed.<br> this *********** consultants need training.

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Replies (1)
Nedbank
Nedbank's reply15 Jan 2016, 11:59
Official
Hello Fridamanamela1,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards
Client Experience Team