CONSULTANT HAS A BAD ATTITUDE

Yesterday Nedbank PocketPOS support desk was contacted by us to log a call for our PocketPOS connectivity issue. Assistance was given by the consultant who logged the call. She said, another consultant, like a subject expert, would contact us for assistance. The subject expert, Melanie, contacted us and gave assistance, but was extremely cheeky and had a very bad attitude, not allowing you to get a word in and to explain what the problem is. It is unacceptable. They render a service to support. There was no service rendered or support given.