MP
Maureen P

1 reviews | Active since Sept 2016

26 Sept 2016, 16:06

Consultant ducking and diving

<p>My name is Maureen Puleng, I just retired from my work and I was assisted by Nolwandle at the Kwa-Thema (Springs) Branch. I wanted to save/invest R250 000 and was offered a 6% deal by Nolwandle, after speaking to some of the bankers and telling them of the agreement they told me that I can get a better offer than that (Up to 12%). I tried contacting Nolwandle to cancel the contract but can't reach her telephonically and in the branch, she is forever not in and not answering my calls. The terms of the contract were not properly explained to me and was not even given a copy of the agreement.</p> <p>I tried calling today (26 Sep) and was told she is at the Tsakane branch. Can someone please assist before I take drastic action. I am getting sick and tired of chasing down this consultant.</p>

0
Replies (3)
Nedbank
Nedbank's reply26 Sept 2016, 16:49
Official

Dear Maureen,

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

MP
Maureen P's update21 Oct 2016, 11:49
Reviewer Update

Thank you very much for your assistance. My issue was resolved quickly and professionally.

Nedbank
Nedbank's reply21 Oct 2016, 12:56
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.