Constultants incompatance

Firstly they cannot read aacounts. Got at least 5 calls to my husband stating we have not paid. But the statement they sent us shows the payment made at end of month. Wepaid again on the 1st ofnov now they cannot comprehend this. My husband gave the phone to me and the manager refuse to assist me after i got upset and she the phone down in my ear as they cannot even read their own statements. We will be phoning ombudsman and ncr to lodge a formal complaint against you.