KS
Kirsten S

1 reviews | Active since Jun 2017

23 Oct 2017, 11:39

Constant phone calls from ***

I am going to report Nedbank Call Centre for constant harassment. The call centre phones me everyday and when i answer it goes silent for a few seconds then they put down or I answer and they are talking in the background then put down on me. I have had enough of the constant phone calls!! I will cancel my services with Nedbank if this continues and i will report you further..

0
Replies (3)
Nedbank
Nedbank's reply23 Oct 2017, 11:55
Official

Dear Kirsten

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team

KS
Kirsten S's update08 Nov 2017, 09:33
Reviewer Update
Thank you to Nicolas for the assistance in getting this issue resolved. I have been with Nedbank for many years and it is good to know that you can rely on them when it comes to an issue or problem that needs to be resolved.
Nedbank
Nedbank's reply08 Nov 2017, 09:48
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.