1 reviews | Active since Sept 2014
Constant Calls
<p>This is the 3rd time I am complaining about Nedbanks constant calls to me – especially during working hours.</p> <p> </p> <p>Arrangements are made and never set on course from Nedbanks side and all sorts of debit orders go off my account. In June, 4 debit orders went off my account. I then phoned Nedbank again and arranged for R5000 for the loan with you. Since then, I get daily calls from you – interrupting me at work.</p> <p> </p> <p>Before payday this month, I got an sms to say “reminder to pay R5000 for your loan”, but 2 debit orders went off my account – one for R367 and one for R1500. A consultant even called me around the same time and she promised me there would be one debit order of R5000.</p> <p> </p> <p>Arrangements are made and a week later, the calls start again. Incorrect debit orders are deducted and then they accuse you of not honouring the arrangement? Serviously! I get approx. 4 - 6 calls a day and this is disrupting my work!</p> <p> </p> <p>This is extremely frustracting. Ref ********** - where i agreed they could contact me again to make an arrangement (after 4 pm) and the calls are rolling in.</p> <p> </p>
Dear Karen,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Best regards,
Dear Karen,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Best regards,
