CONSOLIDATED LOAN APPLICATION

I app**** for a consolidated loan on the 4th January at the square branch in rustenburg branch , the loan was approved but the needed the settlement letters from the loans which we wanted to pay up. We returned on 06th to the bank with the necessary documents and the application was completed . We never received any feedback there after until we called in on thurs the 09th after i spoke to the agent i received a sms that my application was declined, so i called again to find out what the problem was since my application was approved and the offer they gave was far less then my current loans instalment . they then advised me to go back to the branch and speak to them , i called in and spoke to the agent which advised me that my application was declined but they gave option to appeal the application. I went in the branch today at the waterval mall and the consultant there try to assist me by calling the help desk but the call kept on cutting , she then advised us to go back to square and see if they can assist us there . We went to square and the branch manager was not available and that we should speak to Nirissa ( Bange name Emily ) she was rude from the minute she assisted us , telling us or she has to authorise and that she will call us when she has answer , then we tried to explain to her our concerns but she not listening to anything we say. She then put the call threw to head office and we were assisted by yet again a rude agent and i ended up dropping the call in her ear and walking out of the branch. this is the first time that we experience such with a loan application and that we just wanted assistance since they said we could appeal . We never expected this and we already made provision for the difference of the amount that was left after they would consolidate our loans , because the offer nedbank gave our instalment would be R6300 and our current instalment on those loans is R10100 . the only account then that we left with is our bond which is R10000 . We received a call back after leaving the branch from head office asking us to go see the branch manager on monday because the agent started the appeal but never send it threw yet .Why should we go back to that branch after he terrible service we received today. Please consider our appeal because the instalment that nedbank offer is more affordable then our current one and yet we made provision which place us now in such a mess now because would have been used for school and other urgent matters.