Consistent Bad Service

<p>I have been there numerous times at the exact branch where I was met my rude consultants more than once. I had an issue regarding my account and call customer care as well as the fica department as costumer care put me through to the fica department. The fica department explained what they would need to do and advised me to go to the branch. I went to the branch where I was met by a manager who said that it is impossible for me to have spoken to the fica department and insinuated that I was lying. I was upset and left. The last time assisted by a young man named Mkize at the same branch whom gave me service that was magical and ill never forget. I told him how impressed I was with him and he said he is not from the branch but a different one. I knew he was to good for this branch. I told my husband to go to the branch where Mkize is but the branch has closed and he was forced to go to Key West branch. He has had the sam experience with the same branch. Key West needs to learn a thing or two about service from Mkize. My husband was just as upset and we said never to go there again.</p>