Confused Nedbank

***3 Sent email requesting change of signatories on a corporate account as 2 of the signatories had died. ***3 received a reply giving a different relationship manager ***3 email to new relationship manager ***3 sent email to client services ***3 auto reply ***3 client services rep**** asking for details for the deceased department. Nedbank totally misread the email ***4 another email informing of the misreading. No response