Confused, ******** and mediocre

<p>Amongst 5 Nedbank products I have a Savy account. I received a call around 10 days ago, and was asked if I would like Greenbacks cards for this account. I said yes and was told I would get an SMS informing me when they are ready. Then last week Wednesday (2017/04/12) I got the SMS at 09h18 quote:</p> <p> </p> <p>Your Nedbank card product request has been approved. Collect card with ID and utility bill in 5 weekdays at Nedbank Menlyn, Pretoria.</p> <p> </p> <p>End of Quote</p> <p> </p> <p>So I drove to Menlyn for the Farm, 70 km, on Saturday morning. I sit in the bank for almost 20 minutes before I was helped. Then I am told I must be mistaken because these cards where sent back as I did not collect them. I ask the person behind the counter, please tell me what date this happened? What is a date, I am asked. I repeat my request. There is no date I am told. I ask to speak to the branch manager. The lady then comes around and I ask the same question. She looks on the screen and tells me that was 6 months ago. I said yes, that happened because I never received the SMS. But this is a new card request and I show here the message. Then she tells me that I am misinterpreting the message as it means I should come after 5 days.</p> <p> </p> <p>This is absolutely unacceptable. I actually don't know what to say or how to resolve this, as I am apparently to stupid to communicate with the bank.</p>