Confused customer

Banking with Nedbank is very difficult, I asked to increase my credit card limit by R3000.00 they had rep**** that I do not qualify but offered me a loan of R200 000.00??? I app**** for a home loan they sent a person to evaluate who didn't even spend 5 minutes at the property and under evaluated the premises resulting in the home loan being declined, yet we were pre-approved for double the amount off the house, ABSA and 3 other banks sent evaluators who spent time on the premises and asked questions, and were friendly and helpful. Seriously Nedbank needs to focus on customer service and do things that are logical and make sense. I am thinking of moving all my accounts from Nedbank as they seem to not care about their customers and are only looking after themselves.