Confused Customer

Frustrated customer: I am a Nedbank account holder. On the 6 May2020 I received SMS notification of a deduction on my bank account for the amount of R1013,74. On the 07 May I went to the bank to report the matter. After waiting for long on a queue they told me they cannot help I must call their customer number***) or go online. They don't allow me to use their phone to call. I called and speak to AZWI ,she managed to blog the card but she could not see the transition and suggested to transfer to someone who will assist. I spoke to a lady name forgotten But unfortunately she could not reverse the money because I must first signed the cardholder dispute form and they will ask for reversal. My number ***.

Regards B