CONFUSED AND FRUSTRATED

I app**** for a Nedbank Personal Loan and was advised that it has been pre-approved so I need to take my documents to my nearest branch. I took ALL the documents as requested by them and signed a Quotation. The lady that was assisting me was very nice and advised that the money should reflect in my account by the 04/02/15. Today I get an email from Nedbank advising that my loan has been preapproved and I must take my \SAME"documents to the nearest branch. I then called the Contact Center and spoke to Tina who gave reference number ***"