Confirmation of settlement!

I am very unhappy with Nedbank at the moment.I had a personal loan which I settled and received confirmation thereof. I was told that an instruction was sent to the buraus to have my profile updated. Many calls, long waiting periods, emails none of this helped! The buraus informs me they are waiting for Nedbank to confirm the paid-up letter I sent while Nedbank says they have instructed them to update my profile, the confirmation is somewhere between the institutions but never gets to its destination. I am not a person who likes to complain, I write this with a heavy heart and resorted to this platform because I don't know what else to do now. I hope someone at Nedbank finds a place in their heart to assist me.11581/2017