LH
Lorraine H

1 reviews | Active since Sept 2017

27 Sept 2017, 09:47

Confidentiality and Privacy of Personal Data

i have receive a summon from my neighbor in May of 2017 said it was given to him by some gentleman ,my neigh bough then gave it to my mother,escalated the matter to Nedbank needing them to us explain such mediocre and professionalism instead my complaint was not taken into consideration and was threatened with a summon when they have given a stranger my private and confidential info and documents,in the documents they had the biodiversity to include an in correct copy of contract ,my ID copy ,imagine the shame and disgrace i live under with people in my area ,they blamed someone else for their own negligence and i believe that i have now received more than one punishment from Nedbank 1.being listed without notification. 2.named and shamed in public.3.handed over without fair treatment which i consider all of the above being nil and void.i am a bread winner to 14 people,including a pensioner and trying to take the litter i provide to my family ,i didn't ask to be in this situational,but to be treated like a ******** when they have already cashed from the insurance company,meaning because of a big co to be unprofessional and inconsiderate.

since may 2017 no one has tried to do what is right from at Nedbank .

this matter was handled by a Govender, P. (Prenisha) (Nedbank) who shown no sense of humor and didn't even take me seriously and my feelings into considerations,all she cared for was money , and shift the blame on the sheriff i told her ill be escalating the matter to hello peter her response was .

Dear Lorraine Halale,

Kindly be advised the documents are handed over by the Sheriff – which Nedbank has no control over. You can report the matter to the Sheriffs board.

Kind Regards

they taking advantage of the the less privileged i demand the matter resolve in 24 hours

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Replies (1)
Nedbank
Nedbank's reply27 Sept 2017, 10:44
Official

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team