Condescending Agent

If there was a star less than that 1 star. I called this morning to Nedbank Personal Loans to advise that I am on maternity and struggling to make ends meet and maybe come to an arrangement.

I spoke to a lady who asked me to hold before taking my ID I told her I don't have enough airtime and she said I must continue to hold. After a few moments she returns to the call and asks me for my ID no security questions were asked I explained my situation and she cut me off saying I must pay something I said ma'am are you saying I can pay anything she kept cutting me off and eventually I said so you not even listening to me what if I'm able to pay a R50 she went as far as saying did you not apply for uif? I told her she was very condescending and her tone was rude. I asked to speak to her manager she put me on hold.

I called back and she pretended to be someone else she asked my ID suddenly asked security questions and was strangely kind I asked the name of the lady who I spoke to previously she asked me to hold. She gave me her name Zoliswa Pitwa and said she was the one who spoke to me.

I was in tears in how this woman spoke to me I am a client of Nedbank and have never missed payments before very loyal client and this is how they treat their clients. I need this to be addressed because if this is how Nedbank treats me as a client I am more than happy to leave and have my salary be paid into another bank