PL
Peter L
1 reviews | Active since Mar 2009
22 Jul 2016, 14:15
Computer problems or *****?
<p>I purchase my lotto tickets online so thinking I am safe of losing my tickets or forgetting to check my numbers.</p> <p>How wrong was I, I happened to see that my numbers of the 13th of July should have won R20 (At least).</p> <p>When no payment was made after a week I queried and given a reference ********** 9 and promised I would hear something in 3 business days. Guess what nothing so I called again and was told the problem has been escalated but they have no idea if/when I will hear something.</p> <p> </p> <p>What worries me is, I happened to see the result and knew it correlated to one of my number sets (the only one I know). If I hadn't seen it or the same has happened to other peoples numbers Nedbank can pocket millions without anyone noticing. So is it a computer problem or just a easy way to print money.</p>
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Replies (4)
Nedbank's replyOfficial
22 Jul 2016, 14:44We are sorry about the trouble you are experiencing. Please be assured that, at Nedbank, we strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Best regards,
Nedbank's reply22 Jul 2016, 14:44
Official
We are sorry about the trouble you are experiencing. Please be assured that, at Nedbank, we strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Best regards,
PL
Peter L's updateReviewer Update
22 Jul 2016, 18:08I have just been told by Nedbank that I have to go to Ithuba myself as they don't get involved even though they received the commission and that it hasn't been found out if the fault lays on Ithuba or nedbank side. But that's the client's problem even if the client only has nedbank reference numbers.
PL
Peter L's update22 Jul 2016, 18:08
Reviewer Update
I have just been told by Nedbank that I have to go to Ithuba myself as they don't get involved even though they received the commission and that it hasn't been found out if the fault lays on Ithuba or nedbank side. But that's the client's problem even if the client only has nedbank reference numbers.
Nedbank's replyOfficial
23 Jul 2016, 06:49It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Best regards,
Nedbank's reply23 Jul 2016, 06:49
Official
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Best regards,
PL
Peter L's updateReviewer Update
23 Jul 2016, 07:05I have just spoken to Ithuba and they also confirm that with only the Nedbank reference number there is nothing they can do.
So now after Mr de Necker's email stating that it is up just between Ithuba and myself I feel that I have no choice but to go public and also move my accounts and investments as I had never expected Nedbank to leave a client feeling left the lurch as Mr de Necker's email did.
PL
Peter L's update23 Jul 2016, 07:05
Reviewer Update
I have just spoken to Ithuba and they also confirm that with only the Nedbank reference number there is nothing they can do.
So now after Mr de Necker's email stating that it is up just between Ithuba and myself I feel that I have no choice but to go public and also move my accounts and investments as I had never expected Nedbank to leave a client feeling left the lurch as Mr de Necker's email did.