Compliment - Travel Card Team

I downloaded the Nedbank Money App in order to load Forex and was not able to as the travel card was not linked to my internet profile. Contradictory to what was told to me at Nicolway - Shame on you for lack of correct product knowledge! (especially when I asked the question, will this automatically be linked to internet banking. The answer is no, you need to call and have it linked). At first I was told that I have the incorrect version of the app.. I logged this on google play and was informed that Nedbank are working on this and the app will be updated. Turns out not true I have the correct version of the app - downloaded it from your website. I thought I would take a chance and try the travel card department for a second time and with a stroke of luck I got hold of Jerushlen. It was confirmed the travel cards were not linked to my internet banking (so the client wasn't talking porkies). Jerushlen jumped right on it and after a bit of holding the internet banking team assisted. I'd like to say thank you to Jerushlen and the internet banking team - both were a great help and relieved a lot of stress by taking the time to talk and understand what my requirements were. Thank you - Nedbank hang onto this guy.